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POSTAGE & PACKING Our postage and packing rates are for any size of order: UK, including The Channel Islands and the Isle of Man - Ł2.95 Europe - Ł3.95 Rest of the World - Ł4.95 Postage will be added automatically on your shopping cart after you have selected your country for delivery - you will be asked to do this when you order your first item. DELIVERY Delivery will usually take between 5 and 7 days. We try to keep stocks of all items but if we are out of stock of an item this may delay your order. Personalised items will usually be delivered in the same time, but as these are individually made for you, they sometimes can take longer - please ensure that you order well in advance for birthdays etc. We will contact you if there is a problem. PAYMENT METHODS We are happy to accept payment by: sterling cheque/postal order, credit/debit card and Paypal. ORDERING METHODS We are happy to accept your order online using our secure server. If, however, you do not wish to use this method, we are pleased to accept orders by telephone, mail or email. CANCELLATION You have the right to cancel your order within 7 working days from the day you receive the goods. This cancellation must be in writing. We will not refund either the original postage/shipping paid or any postage charges for returning the goods to us. Please note that this does not apply to personalised items which are non-returnable. This does not affect your statutory rights.